Website FleetPride

Counter Parts Sales Rep Job Highlights

Title Counter Parts Sales Rep
Type Full Time
Experience 2 Years
Function Sales/Management
Location Watertown, NY, United States
Company FleetPride

Company Profile

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the United States. The company serves a diverse customer base across multiple industries, including freight and shipping, leasing services, agriculture, food and beverage, construction, and waste management.

Job Profile

The company is hiring a Counter Parts Sales Rep who will provide service to customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs and availability of parts.

Education Level

  • High School Diploma or GED or Equivalent

Work Experience

  • Minimum of 2 years of experience in sales and sales of heavy-duty automotive parts (preferred)


  • Answer customers’ questions about products, prices, availability, and product features.
  • Determine sales price for customers for each sale in accordance with company procedure.
  • Ensure that the counter parts area is clean and in order. Ensure that display areas encourage sales.
  • Handle warranty or defective parts for customers in accordance with company procedure.
  • Help determine and obtain heavy-duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.
  • Locate and obtain ordered parts for customers from the central warehouse or branch.
  • Maintain confidentiality of pricing lists and structures as required by company procedure.
  • Process approved credits for customers when merchandise is returned.
  • Provide customers with current product catalogs.
  • Special order parts on an emergency basis when necessary and appropriate.
  • Utilize non-selling, non-servicing time by studying catalogs, and reviewing price sheets, bulletins, changes, additions, and deletions.
  • Write up approved charge sale in accordance with company procedure


  • Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
  • Communicating: Conveying information to others in an effective manner
  • Intermediate knowledge level of Windows XP (excel, word, and outlook)
  • Persuasion: Persuading others to change their minds or behavior
  • Service orientation: Actively looking for ways to help people
  • Time management: Managing one’s time and the time of others

Working Conditions

  • Inside/outside conditions
  • Varied temperature changes
  • Minimal chemical hazards
  • Vibration
  • Dust
  • Vehicle noise

Physical Demands

  • Lifting up to 50 pounds, squatting, bending, climbing ladders/stairs, reaching above/below shoulders, walking, twisting, sitting, standing, carrying up to 50 pounds.


  • Competitive pay with regular reviews
  • Healthcare Flexible Spending Account
  • Life and AD&D insurance plans
  • Multiple 401(k) plan options
  • Ongoing training opportunities
  • Paid holidays
  • Paid vacation and sick leave
  • Telehealth option
  • Wellness and work-life programs

Employer’s Statement

FleetPride is an Equal Opportunity Employer.

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