Field Service Project Engineer

Job Highlights

Company Profile

Ebara Elliott Energy is an energy solution provider company. It designs, manufactures, and services technically advanced centrifugal and axial compressors, steam turbines, power recovery expanders, custom pumps, and cryogenic products used in the petrochemical, refining, oil/gas, and liquefied gas industries, as well as in power applications.

Job Profile

The company is seeking a Field Service Project Engineer who will coordinate the administrative, contractual, and commercial aspects of field service projects, from inquiry to estimating FS projects.

May directly supervise and provide project management at a customer’s site for the installation, commissioning, overhaul, and troubleshooting of Elliott and other OEM equipment in line with the requirements of a Field Service Project Manager.

Education Level

• Technical Degree or 5-10 years of field service project management experience on steam turbines, process compressors, generators, pumps, and auxiliary equipment.

Work Experience

• Must be familiar with not only all Elliott product lines but those of other manufacturers.
• Capable of handling contractual, commercial, and administrative aspects of the job.

Duties/Responsibilities

Job Nature-

• Assisting in the evaluation of project requirements which then leads to cost evaluation.
• Briefing of all personnel (project managers, service engineers, technical representatives, subcontractors) prior to commencement of work at the site to ensure they have an understanding of the project both technically and commercially.
• Collecting data and understanding the scope of work for the preparation of a quote.
• Defining subcontract services or goods and obtaining pricing
• Developing manpower and work schedules for projects
• Developing project pricing and obtaining approval
• Identifying and promoting new project opportunities.
• Improving project management tools.
• Initiating purchasing of subcontractor services or goods
• Liaison with service sales in determining the value to sell with the project and assisting service sales when selling major field projects.
• Planning of jobs, including scheduling of personnel, tools, subcontractors, and goods
• Principal activities are discharged on an individual project basis and involve
• Provide commercial, contractual, and administration assistance during the project, including in-process cost tracking and invoicing as applicable

Specific Job Roles-

• Assist in the collection of monies owed when necessary.
• Assists finance with invoicing – both in process and final.
• Assists Service Sales in selling effort.
• Attend project close out or lessons learned meeting with customers when requested.
• Conducts internal order coordination meetings (internal with dispatching, support engineering, finance).
• Debriefs team upon completion of assignment, establishes internal lessons learned and initiates any action or continuous improvement items, including implementing and communicating improvements learned.
• Establishes quality and documentation requirements for projects
• Flags progress billing due dates.
• Initiates action to prevent the occurrence of any nonconformity relating to the product, process, and quality system.
• Initiates order amendment request if not handled by P/M
• Initiates, recommends or provides solutions to problems relating to the product, process, and quality system through designated channels.
• Job responsibilities are to handle all the commercial, contractual, and administration aspects of a project, such as but not limited to:
• Keeping Service Managers promptly and thoroughly informed on all work performed, quality, performance and equipment problems, and customers’ reactions to equipment
• Keeps Aftermarket Sales personnel promptly and thoroughly informed on all immediate and future sales potential.
• Making courtesy calls to check inventories, promote parts sales, inspect new shipments, and sell service in conjunction with service sales Engineer
• Manages purchasing and coordination of subcontractors and goods.
• May exercise independent judgment and corrective action depending on the nature of the trouble and available communication lines.
• Mobilizes labor and material resources for Field Service projects, including coordination and scheduling of subcontractors…
• Notifies a supervisor upon the discovery of any problems relating to the product, process, or quality system.
• Performing self-assessment of all assignments to establish improvements relating to the product, process, or quality system.
• Performs internal project management.
• Performs job walks to estimate the labor and material resources required for the completion of the project and prepares detailed cost make-ups of the project
• Performs planning and technical detailing for all projects to establish the work requirements to be performed and to promote the sale of additional parts, upgrades, repairs, and field service.
• Performs work in line with ISO 9002 Quality System
• Prepares and issues proposals including workscope, PERT chart, GANTT chart, and labor histogram for Field Service projects.
• Assists in rotating equipment training programs
• Provides feedback via e-mail or phone call to applicable Elliott departments or personnel to promote the sale of parts, upgrades, repairs, and field service.
• Provides support to all department activities as directed by Field Service Operations management
• Receives, reviews, resolves, and acknowledges orders.
• Receiving and reviewing inquiries.
• Responsible for contributing new ideas to improve product design and appearance, enhance company service, and eliminate troubles.
• Takes an active role in ensuring all work is performed safely to prevent injury to personnel and equipment.
• Verifies the implementation of solutions to problems relating to the product, process, and quality system.
• Assist in other areas as required or requested.

Skills/Knowledge/Abilities

• A flexible personality is required as the position deals with many different customers, health and safety systems, and forms of contract.
• Must be able to accurately estimate the amount of material and labor resources required to execute a given work scope.
• Must be able to define to work scope in cases where it has not been determined by the customer.
• Supervisory skills needed to direct and coordinate lead engineers/representatives and labor assigned to projects.

Working Conditions

• Travel requirements are expected to be up to 25%

Employer’s Statement

Elliott is an Equal Opportunity Employer.