Field Service Project Manager

Job Highlights

Company Profile

Ebara Elliott Energy is an energy solution provider company. It designs, manufactures, and services technically advanced centrifugal and axial compressors, steam turbines, power recovery expanders, custom pumps, and cryogenic products used in the petrochemical, refining, oil/gas, and liquefied gas industries, as well as in power applications.

Job Profile

The company is seeking a Field Service Project Manager who will provide after-sales service.

Education Level

• Requires a Bachelor’s Degree in Mechanical Engineering or a similar field with 10 to 15 years of field service project management experience; or an equivalent combination of education and experience on steam turbines, process compressors, steam turbine generators, and auxiliary equipment, including knowledge of industry standards.

Work Experience

• Must possess thermodynamic aptitude, mechanical aptitude for rotating machinery as well as some system controls knowledge.
• Able to read and understand technical drawings, blueprints, layouts, and schedules as well as to write up technical reports and work method statements.
• Familiar with not only all Elliott product lines but also those of other manufacturers.

Duties/Responsibilities

• Activities require a wide range of independent action and decision-making.
• Coordinates the administrative, contractual, technical, and commercial aspects of field service projects, from inquiry to final billing and collection.
• Produces service income for Elliott Company.
• Responsible for multidisciplinary projects that normally involve multiple Elliott products and departments as well as non-Elliott products. On major projects may directly supervise and provide project management at a customer’s site for the installation, commissioning, overhaul, rerate/mods, and troubleshooting of Elliott and other OEM equipment in line with the requirements of a Field Service Project Manager. As such incumbent should possess related engineering knowledge to be able to direct projects from inception (quote stage) to commissioning as well as ensure project execution within budget.

Skills/Knowledge/Abilities

• Capable of handling contractual, commercial, and administrative aspects of field jobs related to the turbomachinery industry in an international environment. Supervisory skills needed to direct and coordinate teams of 50 or more lead engineers/representatives and labor assigned to projects.
• Computer skills – MS Software including MS Projects, Lotus Notes.
• Good communication skills, both verbal and written. Profound knowledge of the English language. Able to interact and nurture strong working relations with internal and external contacts as well as manage conflict resolution.
• Organized, self-motivated, and flexible with the ability to cope with a wide variety of tasks, environment, cultural diversity, health and safety systems, and forms of contract.
• Presentation skills.
• Selling skills with field-oriented background.

Specific Job Roles-

• Assist in the collection of monies owed when necessary.
• Attend project close out or lessons learned meeting with customers.
• Brief team upon commencement of projects on commercial and technical detail.
• Conduct a site survey as required for technical and commercial proposals.
• Conducts internal order coordination meetings with all stakeholders.
• Debriefs team upon completion of assignment, establishes internal lessons learned and initiates any action or continuous improvement items, including implementing and communicating of improvements learned.
• Direct the execution of invoicing on progress payment orders by monitoring order progress against contractual milestones.
• Establishes quality and documentation requirements for projects.
• Initiates action to prevent the occurrence of any nonconformity relating to the product, process, and quality system.
• Initiates order amendment request.
• Initiates project order entry and issues corresponding purchase orders both internal and external.
• Keeps Aftermarket Sales personnel promptly and thoroughly informed on all immediate and future sales potential.
• Keeps Field Service Manager promptly and thoroughly informed on all work performed, quality, performance and equipment problems and customers’ reactions to equipment.
• Makes courtesy calls to check inventories, promote parts sales, inspect new shipments, and sell service in conjunction with a service sales engineer.
• Makes required service reports promptly and completely noting particular instances with dates and names of persons connected with these events.
• Manage projects within planned man-hours and financial budgets.
• Mobilizes labor and material resources for Field Service projects, including supervising, coordination and scheduling of subcontractors for both major and minor Projects.
• Perform planning to avoid delays and reduce profits. Define problems expeditiously and make critical decisions, involving upper management, as necessary.
• Performing self-assessment of all assignments to establish improvements relating to the product, process, or quality system.
• Performs internal project management.
• Performs planning, technical detailing and work method statements for all projects to establish the work requirements to be performed.
• Performs work in line with company guidelines as described in the quality and HSE management systems.
• Performs work in line with ISO 9001 Quality System.
• Plans and conducts investigation of complex rotating equipment troubles and takes corrective action.
• Prepare and collect cost data of projects’ man-hours, material, and equipment necessary for project implementation so that the Sales team can make a commercial proposal.
• Prepare necessary risk assessments and rigging studies for the projects.
• Prepares and issues technical proposals including work scope, project plan, and manpower plan for Field Service projects.
• Promotes customer goodwill through effective communication and cooperation with customer personnel.
• Assists in rotating equipment training programs.
• Provides support to all department activities as directed by Field Service Operations management.
• Resolve the Company’s liability in failure claims or check the validity of customer’s claims.
• Responsible for contributing new ideas to improve product design and appearance, enhance company service, and eliminate troubles.
• Review project inquiries and take necessary coordination with Sales, Field Service, and other departments concerned.
• Take an active role in conducting necessary meetings including site surveys with customers while projects are being implemented.
• Takes an active role in ensuring all work is performed safely to prevent injury to personnel and equipment including preparation and conducting of toolbox talks.
• Technically support Sales and Sales representatives in presenting proposals to Customers.
• Track extras (working time, material, etc.).
• Warranty handling and maintaining a log.

Work Environment

Job Nature-

• Assist Sales team for Tc & Cs.
• Assisting in the evaluation of project requirements which then leads to cost evaluation.
• Briefing of all personnel (project managers, service engineers, technical representatives, subcontractors) prior to site work commencement to ensure technical and commercial understanding of the project.
• Collecting data and understanding the scope of work for the preparation of a quote.
• Conduct a site survey as required for technical and commercial proposal.
• Conduct customer training and training of new Field Project Managers.
• De-briefing after job completion, initiating action items and final invoicing.
• Define subcontracted services or goods, obtain pricing, and initiate the purchase.
• Handles & Coordinates Commercial and Technical Issues of a Project (including warranty handling and log).
• Identifying and promoting new project opportunities.
• Improving project management tools.
• Planning of jobs, including scheduling of personnel, tools, subcontractors, and goods.
• Pricing of jobs.
• Principal activities are assigned on an individual project basis and involve activities from RFQ to Invoice including:
• Providing technical proposals for projects for the Sales team
• Supporting service sales operations when selling major field projects.
• Taking an active role in coordinating commercial, contractual, and administrative issues during the project, including in-process cost tracking and invoicing as applicable.

Contact Others-

• All levels of management and assigned employees in the following departments: Field Service Operations, Repair Shop Operations, Service Parts Operations, Technical Service, Rerates and Modifications, Aftermarket Sales, Finance/Accounting, Legal/Contract Administration, HSE.
• Customers, Vendors, Sub-contractors, Sales Representatives/Agents.
• Internal and external ISO & HSE auditors.

Supervision-

• Has the authority to hire, fire and determine wage rates for temporary craft personnel engaged for the duration of a project.
• Individual contributor but takes the role of a group leader with the responsibility to direct and control assigned labor force as well as to provide technical direction to ensure safety, quality, and schedule is obtained.

Physical Demands

• Travel requirements are expected to be 50%

Employer’s Statement

Elliott is an Equal Opportunity Employer.