Field Service Technician

Field Service Technician Job Highlights

Company Profile

Lincoln Electric is a global manufacturer of the highest quality welding, cutting, and joining solutions ranging from simple to complex.

Job Profile

The company is looking for a Field Service Technician who will travel to the customer’s location and provide the customer with onsite commissioning, end-user training, troubleshooting equipment, and resolving issues on service calls.

Educational Qualification

• Associate’s Degree in Electronics Technology or similar field (College/University)

Work Experience

• 3 years of experience (required)
• Experience in an industrial equipment manufacturing environment (preferred)
• 3D Solid Modeling/CAD experience recommended
• Previous work experience with CNC machine (preferred)
• Experience working with and troubleshooting 3-phase and single-phase equipment
• Exceptional interpersonal, oral, and written communication skills
• Experience in using industrial tools and equipment such as mechanical hand tools, power hand tools, etc.
• Must have customer support experience
• Experience and proficiency in reading electrical schematics
• Experience and basic understanding of pneumatics

Duties/Responsibilities

• Travel up to 75% domestically and internationally for onsite training and commissioning of new equipment. Passport required.
• Quality workmanship and attention to detail. Provide a professional and courteous customer experience.
• Provide onsite technical support for existing customers with machine issues.
• Troubleshoot and resolve issues with software, mechanical, and electrical components
• Keep detailed service event logs, including field reports, quality control reports, and updated information in Salesforce
• Create procedures and documentation for internal training and continuous improvement
• Work closely with other factory personnel to ensure quality and continuous improvement efforts as it relates to customer satisfaction
• Support sales by providing system application and specification information.
• Troubleshoot and repair electrical systems, wiring, and component failures in a production environment.
• Prioritize safe work practices daily. Complete Job Safety Analysis forms for each job site visited. Attend safety meetings as required
• Complete all travel and expense reports on time
• Responsible for company tools and credit cards.
• Assist the technical support group with customer service by calling and emailing customers with technical issues, creating and closing cases in Salesforce, and using LogMeIn 123 for onboard access to troubleshoot customer issues.
• Other duties as assigned

Skills/Knowledge/Abilities

• Ability to function in a self-directed environment
• Ability to use a hand-held Volt/Amp meter
• Computer literacy skills

Work Environment

• Must be physically able to bend, stoop, climb, reach, and lift 75 lbs. Stand and walk on concrete floors for an extended time. Ability to use hands to finger, handle, or feel objects, tools, or controls. Reach with hands and arms; talk and hear
• The noise level in the work environment can be moderate to extreme. Ability to work in hot and humid climates while wearing PPE. Ability to work in cold weather while wearing gloves and PPE. Involves dirty work surfaces, such as metal residue and dust, grease, oil, and other elements typical to industrial environments. Exposure to hot surfaces and material, as well as moving equipment.

Benefits/Perks

• The company offers competitive pay with a lucrative annual profit-sharing incentive, student loan repayment, tuition reimbursement, paid time off/paid holidays, retirement, medical, dental, vision, and more.

Employer’s Statement

Lincoln Electric is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, or disability.