Field Service Welder

Field Service Welder Job Highlights

Company Profile

Wagner Equipment offers quality Caterpillar machines and engines, and also carries agriculture equipment, crushing and screening equipment, and several other lines of equipment from some of the industry’s most respected manufacturers. All are designed for long, dependable operating life, simple maintenance, and high operating efficiencies – in short, built to provide the lowest total cost of ownership.

Job Profile

Wagner Equipment, the Caterpillar dealer is looking for a Field Service Welder who will be responsible for making sound structural repairs with all welds neat in appearance or ground off flush in a manner that reflects the company’s vision of working as “One Professional Team.”

Educational Qualification

• The applicants should have a High School Diploma or GED
• Relevant CAT accredited courses

Work Experience

• 3 to 5 years of sales experience
• 5+ years of experience servicing heavy equipment
• 1 to 3 years of administrative/clerical experience
• 3 to 5 years customer service experience

Duties/Responsibilities

• Accurately troubleshoots and repairs CAT equipment the first time
• Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
• Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
• Maintains credit card receipts for accounting purposes
• Maintains good customer records on jobs that have been assigned
• Maintains service vehicle in safe and good repair
• Maintains tooling in good working order as per MSHA and OSHA regulations
• Maintains truck and crane inspection logs on a daily basis
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
• Promotes Wagner Equipment Co. to customers
• Reads, understands, and applies electrical and hydraulic schematics to repair work
• Removes, repairs, and installs major components in varying configurations of equipment
• Safely rigs or hooks components for lifting
• Teachers and coaches other technicians in the field
• Transmits photos, timecards, service reports, and other information through e-mail
• Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
• Other duties as assigned by the manager

Additional Eligibility Requirements

• Class D Driver’s License
• DOT Health Card
• MSHA License
• Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings
• Welding Certification

Skills/Knowledge/Abilities

• Ability to work independently with little or no direction
• Basic Knowledge of Microsoft Word and Outlook
• Communication Skills
• Data Entry
• Intermediate Knowledge of DBS
• Intermediate Knowledge of ET/SIS/SIS Web/STW
• Math Skills
• Organizational Skills
• Product Knowledge
• Reading/Writing Skills
• Reasoning Skills
• Safety Knowledge
• Telephone Skills
• Well-rounded knowledge of CAT equipment

Physical Demands

• Ascending or descending ladders, stairs, etc.
• Hearing
• Sitting
• Standing
• Talking
• Use of Hands
• Walking
• Heavy work that includes lifting and/or moving objects up to 100 pounds or more

Work Environment

• Indoors and Outdoors
• Noise: Loud

Travel Requirements

• 75%- 100%

Benefits/Perks

• 401K Savings Plan
• Company Paid Holidays
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Medical, dental, and vision insurance
• Paid Time Off (PTO) Plan
• Tuition Reimbursement

Employer’s Statement

Wagner Equipment is an Equal Opportunity Employer – protected veterans, and individuals with disabilities.