Field Services Technician III

Job Highlights

Company Profile

Johnson Controls designs fire, HVAC, and security systems, supporting sustainability across healthcare, education, data centers, and manufacturing industries globally.

Job Profile

The company is searching for a Field Services Technician III who will complete detailed end-of-day reports with complete accountability for the time spent on the task and identify and report the difference between any manufacturing and construction deficiencies.

Education Level

• High School Diploma (credible)

Work Experience

• Experience working in highly sensitive or mission-critical facilities

Duties/Responsibilities

• Answer all office emails/calls on time.
• Assist on job sites with other Silent Aire Field Technicians as needed.
• Check in as needed to ensure the Manager or field supervisor is aware of your status.
• Check in with the client at the beginning and end of each day.
• Check in with the Manager after the end of each workday while in the Field.
• Complete work in a timely and workmanlike manner.
• Consult the Manager or field supervisor in times of uncertainty.
• Coordinate with the dispatcher for the use of company tools and ensure they are returned to the office on time.
• During or at the end of each day/job, complete all company-provided forms to the fullest extent possible.
• Ensure all excess materials used for each job are listed properly and documented.
• Ensure all receipts or invoices for expenses have job numbers and are sent to the correct person.
• Give training to Field Technician II and support.
• Hand in paperwork at the end of each trip for processing in sequential order.
• Professionally maintain company tools.
• Must be able to build client confidence in the company.
• Must maintain all safety equipment at all times
• Must respect and strictly adhere to the non-disclosure policies, on the job site and away.
• Obtain the client’s signature on company-provided forms where applicable.
• Participate in company–wide internal meetings as required.
• Provide information to management on training needs and courses of interest.
• Report all warranty repairs to the Manager or field supervisor and provide the necessary info needed to report back to the plant if it is a Silent Aire internal problem.
• Report to Plant Managers when not in the field.
• Responsible for the daily preparation of the parts and tools for each day’s activities.
• Responsible for time management of jobs scheduled each out of town.
• Secure parts and tools needed throughout the day for various jobs as required.
• Set expectations for other team members.
• Use Time Clocks in the plant and the ADP app when in the Field to account for daily times.

Skills/Knowledge/Abilities

• Proficiently demonstrate soldering and brazing
• Economizers
• Electric motor controls (contactors, starters, relays, disconnects, transformers, etc.)
• Electric Motors (3-phase and 1-phase)
• Electrical component troubleshooting
• Humidifiers
• Intake and exhaust fans
• Understands VFDs
• Variable Frequency Drives (VFDs)
• Various types of water pumps

Required Qualifications

• Ability to maintain required records and prepare reports
• Ability to read, understand, and work from blueprints, specifications, and schematics
• Able to assemble, install, test, and maintain electrical or electronic wiring, equipment, appliances, apparatus, and fixtures, using hand tools and power tools
• Able to use a psychometric chart to determine the results of mixing air having various properties
• Aptitude and communication skills related to acting independently
• Basic knowledge of Windows Office Programs (Outlook, Excel, Word)
• Can identify 3-phase versus single-phase wiring
• Can identify the components in the SAM units, understanding how each component works, diagnosing problems associated with the equipment, using meters and other handheld tools to perform maintenance, and troubleshooting
• Customer service skills
• Fully understands and has mastered the fundamentals of temperature and humidity measurement and control in air conditioning units
• Fully understand and master electrical and control systems and how electricity works.
• Fully understand Ohm’s Law and can use a multi-meter to read voltage, resistance values.
• Fully understand Parallel and Series circuits
• Fully understand the process of treating air to simultaneously control its temperature, humidity, and distribution
• Fully understands the operation of the Silent Aire CRAHUs and AHUs
• Knowledge of electricity and electrical and solid-state control systems
• Knowledge of operating principles of various types of cooling/refrigeration equipment and systems
• Knowledge of safety practices and building codes
• Multiple seminar certifications
• Must be able to drive to local job sites on a request basis
• Must be able to read and understand mechanical drawings
• Must be able to troubleshoot large electrical circuits
• Must gain excellent logistical knowledge of customers’ onsite practices.
• Must have a high school diploma or equivalent GED certificate
• Must have at least an Apprentice license or at least ten years of trade-related work experience, or any similar combination of education and experience
• Must have attended factory training over the course of time in the trade
• Must possess a valid driver’s license
• Must possess a valid passport/driver’s license
• On-call and overtime hours as needed
• Previous experience with start-up and commissioning responsibilities at customers’ facilities
• Proven planning, organizational, problem-solving, decision–making, supplemented with a practical aptitude
• Technical and working knowledge of internal and industry design and construction codes and standards
• Understand how electricity flows in AC and DC currents
• Understand the process of treating air to simultaneously control its temperature, humidity, cleanliness, and distribution

Work Environment

• Ability to lift 40 lbs. and use ladders, working from heights
• Industrial, Manufacturing Facilities, and Field and office environments
• Travel is required to the fieldworksite locations
• Personal Protective Equipment (PPE)
• Good hygiene and cleanliness are required at all times
• Follow all company policies and lead by example

Benefits/Perks

• Competitive pay
• 401(K) with match as well as insurance coverage
• Zero Harm policy
• Encouraging and collaborative team environment
• Paid vacation/holidays/sick time

Employer’s Statement

Johnson Controls is an Equal Opportunity Employer.