Operations Specialist

Job Highlights

Company Profile

OTC Industrial Technologies is one of the largest industrial distributors and service providers in the United States. The divisions include OTP Industrial Solutions, a provider of expert solutions for industrial motion control, factory automation, fluid power, pumping systems, spray finishing, and power transmission, and Air Technologies®, a compressed air system equipment and service provider and the largest distributor of Atlas Copco compressed air equipment in North America.

Job Profile

The company is searching for an Operations Specialist who will be responsible for supervising the personnel in the shop as well as internal Customer Service employees. The duties include overseeing shop equipment performance and maintenance; approval of all shop supplies, test equipment, and specialty tool purchases; tracking and expediting jobs to satisfy customers’ promise dates; assessing any warranty work as required, as well as assisting customers and salesmen.

Oversee quotations, ordering, tracking and expediting, pricing/costing, of parts, repairs, field service, and installation jobs to external customers, field service technicians, and warranty work as required, and assist customers and sales.

Responsible for all areas of the day-to-day shop and inside operations and reports directly to the Regional Operations Manager.

Education Level

• Business, Technical, or Engineering Degree (preferred but will consider relevant experience)

Work Experience

• 5-10 years of relevant industry and management experience
• Experience in an industrial environment (preferred)

Duties/Responsibilities

• Assist Human Resources in the lifecycle of employees, from recruitment to separation.
• Assist in the preparation of job packets, including any paperwork as required by maintenance technicians
• Assist with the quoting, scheduling, and invoicing of territory service work
• Collaborate with Sales Engineers on customer sales calls focused on obtaining shop repair work and field service opportunities
• Communicate delivery and status of orders to customers
• Coordinate and monitor workload efficiencies of all branch employees
• Coordinate and run weekly production and toolbox meetings
• Coordinate repairs during normal hours as well as after hours, including bringing in parts and employees to complete the job even if outside the normal realm of responsibilities
• Drive profitability of the company with professional, high-quality service and repairs that meet or exceed original equipment specifications, while meeting branch and overall company objectives.
• Oversee operations to ensure a successful workflow daily
• Primary contact between customer and JCI in coordination of job completion times
• Prioritize incoming requests and follow up as needed
• Provide leadership and employee development opportunities (on-the-job, EASA classes, correspondence courses, or any other educational opportunities approved by management)
• Provide technical information required by the vendors – parts lists, sectional drawings, manuals
• Responsible for coordinating communication between branches and various offices.
• Responsible for performance evaluations for all direct reports and performance improvement plans as needed
• Use of various communication tools – phone, voicemail, computer (Selltis, P-21, e-mail, internet, and fax)

Skills/Knowledge/Abilities

• Ability to deal with customers and co-workers in a pleasant and professional manner
• Ability to identify and resolve problems in a constructive and timely manner
• Advanced level of knowledge of Word, Excel, PowerPoint and Outlook
• Effective leadership and management skills, along with cohesive team-building skills
• Excellent troubleshooter in tough situations as well as handling multiple tasks with skillfulness
• Solid communication skills (clear, concise), and excellent interpersonal skills in building relationships
• Strong analytical and decision-making skills
• Strong organizational and time management skills, and problem sensitivity.

Benefits/Perks

• The company offers a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan – Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program.

Employer’s Statement

OTC Industrial Technologies is an Equal Opportunity Employer.