Product Specialist (BotX)

Job Highlights

Company Profile

Airgas, an Air Liquide company, is a leading supplier of industrial, medical, and specialty gases, hard goods/related products, safety products, ammonia products, and process chemicals.

Job Profile

The company is looking for a Product Specialist (BotX) who will support the company’s sales, integration, service, and associate training activities and special projects related to the continued development of the BotX cobot welder product offering.

Education Level

• Post-Secondary Education equivalent to a College Degree in Business Administration, or Welding/Robotics Engineering Technician (preferable)

Work Experience

• Greater than 3 years of experience in welding or other related industry
• Work experience in the welding industry can be a substitute for post-secondary education
• Welding training (an asset)

Duties/Responsibilities

• Assists in the management of assembly, inventory, and scheduling of the product line.
• Assists Marketing in developing strategic sales campaigns and marketing programs.
• Assists Product Manager in establishing, publishing, and performing training on preventative maintenance procedures for the BotX equipment.
• Complies with all governmental regulatory requirements.
• Contact customers directly to follow up on incoming leads and inquiries.
• Coordinates specialized technical support from OEM manufacturers.
• Maintains a safe working environment by following Airgas/Red-D-Arc’s health and safety guidelines.
• Partners with Red-D-Arc District Managers to develop local sales plans to identify new customers and increase sales.
• Performs BotX installations, demonstrations, application analysis, service, and technical support.
• Performs training for Weld Process Specialists, sales, and technicians on BotX product lines.
• Provides advanced technical support for branches and customers.
• Regularly communicates with existing BotX customers to ensure their satisfaction and gives feedback to the Weld Automation Product Manager.
• Represents the company at trade association meetings and trade shows.
• Works directly with Airgas Sales and Advanced Fabrication teams promoting sales of the BotX product line to include training, meetings, and customer visits.
• Works with the Product Manager on new product development.
• Performs other related duties as required

Skills/Knowledge/Abilities

• Ability to anticipate and solve problems, act decisively, and persist in the face of obstacles.
• Ability to develop and execute market/business plans.
• Ability to diagnose mechanical or electrical failures, and “set up” or assembly of specific packages required by the customer.
• Ability to effectively build relationships with customers and co-workers.
• Ability to effectively present information and respond to questions from groups in a business setting.
• Ability to make critical decisions while following company procedures.
• Ability to multi-task and work independently with little supervision.
• Ability to work with a wide variety of people with different personalities and backgrounds.
• Adaptable to set and prioritize work with varying exceptions.
• Communicates with clarity, verbally and in writing, in one-on-one or group situations, over the telephone, and via email.
• Experience with Robotic and weld automation applications is an asset but not a requirement.
• Good/Excellent knowledge of weld processes and equipment.
• Strong MIG welding process knowledge.

Competency Statements

• Change: Knowledge of change management practices that successfully and routinely drive the business forward. Demonstration of the importance of alignment and change to associates.
• Coaching: Demonstrates how to improve and reinforce the performance of others. Providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.
• Influence: Uses persuasion to gain the support and cooperation from stakeholders, directors & above, peers, associates, or others to achieve a desired course of action consistent with the strategic goals and objectives set for the business.
• Problem Analysis: Gathers and analyzes information and uses it to develop effective solutions to difficult problems or situations.
• Project Management: The discipline of planning, organizing, and managing resources to bring about the successful completion of a specific project.
• Standards and Safety: Ensure personal and associate commitment and compliance with safety standards and guidelines set.
• Team Building: Facilitating the constructive resolution of conflict; increasing mutual trust; and encouraging cooperation coordination.

Benefits/Perks

• 401(k) retirement plan
• Auto, home, and personal property insurance options
• Basic life and accidental death and dismemberment insurance
• Basic long-term disability insurance
• Choose between 5 medical plan options
• Competitive salaries
• Employee Assistance Program (EAP)
• Keep tabs on your eye health with our vision care plan
• Leadership development courses
• On-site training programs
• Optional spouse and dependent life insurance
• Paid holidays
• Paid sick leave
• Scholarship programs
• Select from two valuable dental plan options
• Short-term disability coverage
• Worker’s compensation insurance

Employer’s Statement

Airgas is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.