Project Manager

Job Highlights

Company Profile

Senneca Holdings is a diversified management and holding company that supervises the operations of its portfolio businesses, strategically allocates resources, and works to enhance their overall performance.

Job Profile

The company is searching for a Project Manager who will be responsible for coordinating installation schedules and communicating with both internal and external stakeholders, including Operations, Engineering, Dealers/Installers, and Customers.

Serve as a primary point of contact for customer support inquiries, including warranty claims, technical assistance, and service-related troubleshooting.

Provide excellent service through proactive communication, timely follow-up, and resolution ownership.

Education Level

• Associate or Bachelor’s Degree (preferred) in Business, Communications, or a related field.
• An equivalent combination of education and relevant experience will be considered.

Work Experience

• Minimum 3 years in Project Coordination, Customer Service, or a related client-facing role, or 1 year of experience with the Company as a Site Service Installer.
• Experience in technical troubleshooting or working within a manufacturing/engineering environment is a plus.

License/Certification

• ERP and CRM experience (preferred) (Infor, NetSuite, or similar systems)

Duties/Responsibilities

• Accurately document all communication, resolutions, and follow-up actions.
• Collaborate cross-functionally with Engineering, Operations, Sales, and other departments as needed.
• Coordinate delivery logistics and timelines with customers and internal teams.
• Investigate and resolve product or service issues by clarifying the concern, identifying the root cause, and determining the most efficient solution.
• Maintain high levels of customer satisfaction through clear communication and consistent service delivery.
• Manage and maintain customer installation schedules.
• Prepare and gather documentation for submittals and respond to related inquiries.
• Respond promptly and professionally to warranty and technical support requests.
• Take ownership of issues, including facilitating corrections or handoffs to the appropriate department, and ensuring timely follow-up through to resolution.
• All other duties as assigned.

Skills/Knowledge/Abilities

• Ability to communicate effectively with cross-functional teams.
• Ability to handle multiple projects and deadlines with attention to detail.
• Able to adapt in a fast-paced environment and interact with diverse personalities.
• Comfortable working with CAD viewing tools and ERP/CRM platforms.
• Effective problem-solving and critical thinking skills.
• Organized, self-motivated, and solutions-oriented.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong communication skills (both written and verbal).

Work Environment

• Ability to talk, hear, stand, walk, reach, climb, stoop, kneel, crouch, or crawl as required by the task.
• Frequent movement around active construction and installation sites, including walking, climbing ladders, and navigating uneven surfaces.
• Must be able to wear required personal protective equipment (PPE), including safety glasses, hard hats, gloves, and steel-toe boots.
• On-site support of installation projects may require standing for up to 8-10 hours and lifting up to 50 lbs.
• Prolonged periods sitting at a desk and working on a computer.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Travel up to 50% of the time

Employer’s Statement

Senneca Holdings is an Equal Opportunity Employer.