Quality Manager

Job Highlights

Company Profile

Thermon is a global leader in process heating. The company provides safe, reliable, and innovative mission-critical industrial process heating solutions. Thermon serves energy, power generation, chemical, food and beverage, commercial, rail and transit, and other industries.

Job Profile

The company is hiring a Quality Manager who will lead quality assurance processes, quality control processes, and team, and ensure compliance with industry standards.

Possess a strong background in quality management, and leadership and a proven track record of implementing effective quality control measures.

This role will report to the Director of Operations.

Education Level

• Bachelor’s Degree in engineering or equivalent extensive experience

Work Experience

• 5+ years of hands-on experience leading QA and QC activities at an ISO-9001-certified manufacturing plant

Duties/Responsibilities

• Adapt to Thermon’s Care, Commit, and Collaborate culture.
• Build and present monthly quality metrics reports to Value Stream Managers as well as the leadership team, identifying trends, areas for improvement, and action plans.
• Develop annual Quality business plan and budget.
• Evaluate and present plans to leadership for significant improvements to existing QMS and quality control procedures, identifying areas for improvement, efficiency gains, and industry-standard adherence.
• Identify and analyze supplier and production quality issues and defects. Lead Root Cause and Corrective Action activities to prevent quality issues.
• Identify and set appropriate quality standards and parameters for manufacturing operations and quality control. Manage the documentation and record-keeping of quality-related processes, including SOPs, work instructions, and quality records.
• Identify, track, and mitigate quality risks communicating with stakeholders, analyzing metrics, and driving continuous improvement to ensure high-quality deliverables.
• Lead and mentor QA and QC teams. Provide quality training to team members and maintain documented training records accordingly.
• Lead supplier development and qualification.
• Maintain compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
• Plan and conduct internal audits and inspections to verify adherence to quality standards, proper specifications, customer requirements, ISO-9001 standards, and statements of work while ensuring processes are properly documented and maintained.
• Respond to customer requests for quality data, regulatory compliance documents (CMRT, RoHS, etc.), information related to product failures, etc.
• Review customer complaints and lead root causes and corrective actions. Assist customer communication. Ensure Customer Specific Requirements flow down and compliance.
• Support continuous improvement projects.

Skills/Knowledge/Abilities

• Customer Focus – is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers by gaining both trust and respect.
• Decision Quality – able to make timely decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Able to move forward without all of the data.
• Problem Solver – faces conflicts head-on by seeing them as opportunities; reads situations quickly; is good at focused listening; finds common ground in disputes and ensures equitable resolutions. Deals fairly with non-performance and is confident to deliver tough messages when necessary.
• Results Driven – holds high energy, action-oriented, and focused on producing good outcomes. Can be counted on exceeding goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others forward to the goal.
• Excellent communication skills
• Strong presentation skills
• Demonstrated Continuous Improvement mindset

Employer’s Statement

Thermon is an Equal Opportunity Employer.