Technical Service Representative

Job Highlights

Company Profile

Lincoln Electric is a global manufacturer of the highest quality welding, cutting, and joining solutions ranging from simple to complex.

Job Profile

The company is looking for a Technical Service Representative who will provide timely answers to multiple groups of users including vendors, customers, and internal Lincoln departments.

Education Level

• Bachelor’s Degree (preferred) or equivalent work experience

Work Experience

• At least 3 years of experience in electronics or electrical repair (required)

Duties/Responsibilities

• Aid in the troubleshooting of machine problems over the phone and on-location
• Assumes additional responsibilities as needed or directed in support of the Company’s Future Strategy.
• Contribute to and review the troubleshooting and training materials and instruction given to Lincoln field service personnel and customers
• May conduct repair training classes for service facilities, distributors, and customers
• Occasional domestic and international travel may be required
• Other functions as assigned by the Customer Service Department management
• Primarily responsible for handling telephone calls in which customer assistance is required to diagnose and repair operational problems and make decisions on warranty-related issues of Lincoln product
• Provide customers with information about our entire product offering
• Qualified applicants will be required to pass an electrical theory test
• Solve customer issues in a quick, complete, and satisfactory manner
• Work closely with Machine R&D, Quality Assurance, Supply Management, and Manufacturing personnel to identify, correct, and prevent warranty problems
• Work schedule may include variable work hours

Skills/Knowledge/Abilities

• Ability to determine and resolve welding machine performance problems by reading and troubleshooting electrical wiring schematics
• An excellent attendance record
• Demonstrated ability to learn new technology used in the design of new welding machines
• Excellent written and oral communication skills
• Exceptional organizational skills
• Knowledge of a second language, particularly Spanish, would be a plus
• Must be able to make quick decisions and work well with internal and external customers
• Thorough knowledge of, or the ability to learn about, the entire product line

Employer’s Statement

Lincoln Electric is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, or disability.