Flexible/Fixed Robotic Field Service Technician (Automation)

Flexible/Fixed Robotic Field Service Technician (Automation) Job Highlights

Company Profile

Miller Electric Mfg. is an industry leader in building advanced, solution-focused products and meeting crucial needs for welding safety and health. The company’s products are designed users for manufacturing, fabrication, construction, aviation, motorsports, education, agriculture, and marine applications.

Job Profile

The company is hiring a Flexible/Fixed Robotic Field Service Technician who will be responsible for providing excellent customer service while troubleshooting robotic/collaborative welding systems and training/application assistance during robotic/collaborative welding system installs.

Miller is introducing a new best-in-class collaborative welding system and this Technician will play a vital role in supporting a successful role out.

Educational Qualification

• Applicants should have an Associate’s Degree in Electronics, Electro-Mechanical Technology, or Equivalent (college/university)

Work Experience

• Possess an experience in service, troubleshooting, or “Break/Fix” situations

Duties/Responsibilities

• 40-70% travel could be required
• Communicate via phone and online platforms to troubleshoot remotely with collaborative robot customers
• Creating service reports, tracking trends, and incorporating improvements with software updates (provided by the Engineering department)
• Provide training as needed for startup and troubleshooting
• Repair and testing of robotic welding equipment in the field
• Support the marketing and training teams with content development (e.g. troubleshooting or “How-To” videos) to improve customer experience
• Travel to customer locations for technical support, repairs, and installations of robotic welding systems
• Utilization of good oral and written communication skills to work professionally with customers within the guidelines of Miller Welding Automation
• Candidates will be required to live in the Chicago Metropolitan region.
• This job requires the individual to work and solve problems with little or no immediate supervision

Skills/Knowledge/Abilities

• Must be willing to travel when necessary; at times this could be short notice
• Good communication and listening skills are extremely important
• Good computer skills utilizing Microsoft Office, Outlook, and Internet programs
• Must be a self-starter, aggressive, and a good team player and possess the ability to make independent decisions and follow through to completion
• Strength in customer service with demonstrated troubleshooting skills required
• Welding systems product knowledge is a plus

Benefits/Perks

• Miller’s salary and benefits package includes a 401(k) with a generous company-match provision, a comprehensive group medical plan, dental insurance, company-paid short-term and long-term disability insurance, and company-paid group life insurance.
• In addition to our benefits package, our employees are rewarded with a wellness incentive benefit, tuition assistance, relocation benefits, and service awards. Miller also provides a competitive vacation package and celebrates paid holidays.

Employer’s Statement

Miller Electric Mfg. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.