Customer Service/Counter Sales

Customer Service/Counter Sales Job Highlights

Company Profile

CK Supply is the largest, independent supplier of industrial gases, welding/cutting equipment, and supplies. The company is a definitive source of metalworking and gas-related technologies and solutions.

Job Profile

The company is looking for a Customer Service/Counter Sales who will actively participate in day-to-day customer service and on-site sales.

Handle all aspects of the customer experience, over the phone, in person, and in email communication ensuring a high level of satisfaction and technical know-how.

Daily activities will be representing all of the company’s products and services within the Welding, Gas, and Specialty Gas industry while also staying current with industry regulations, guidelines, and compliance for the company.

Educational Qualification

• Applicants should have a High School Diploma or equivalent

Work Experience

• Possess 5 years of customer service experience in the same or similar industry (preferred)
• Experience in quality control, strong math background, analytical or ability to communicate standards, and attention to detail is a must
• Experience within the welding and specialty gas environment is a plus

Duties/Responsibilities

• Adhere to the CK Core Values through behavior and words
• Be willing to wear multiple hats and go above and beyond to get the job done to assist the customer including troubleshooting issues over the phone on a regular basis
• Become an expert at everything CK Supply offers through training opportunities and taking the initiative to ask questions
• Communicate with the customer’s Account Managers to coordinate pricing and discuss leads and quotes
• Engage with a wide variety of customer requests while thinking on your feet, troubleshooting, resolving conflicts, and exceeding expectations for everything the company has to offer
• Exercise sound judgment and business acumen to make decisions that will improve results and help surpass goals for the company
• Follow and enforce all safety guidelines and requirements including proper personal protective equipment for employees and visitors
• Organize, clean, and maintain the showroom and retail area of responsibility to ensure a pleasant experience for all customers and guests
• Perform effectively under stress, while maintaining a positive and professional attitude
• Provide “on the spot” creative solutions for customer issues in the industrial as well as the specialty gas fields as needed
• Other duties, as assigned, within the job classification and business

Skills/Knowledge/Abilities

• Ability to learn and use computer software programs fast and accurately
• Ability to read, count, and write to accurately complete paperwork
• Ability to stand for long periods of time
• Ability to stoop, twist, bend, kneel, and lift merchandise/equipment up to 75 pounds
• Ability to use a cash register and provide correct change

Benefits/Perks

• 15 Days Paid Time Off
• 401(K) with company match
• Company focus on developing employees through training
• Company-paid Short-Term Disability and Life Insurance
• Competitive Medical, Dental, Vision, Long-Term Disability
• Competitive salary
• Employee and Family owned
• Employee Assistance Program
• ESOP (Employee Stock Ownership Plan) Retirement Plan
• Flexible Spending Account
• HSA Account with Company Contribution
• Open-book management
• Strong brand and reputation in the market
• Tuition Reimbursement Program

Employer’s Statement

CK Supply and any subsidiaries are Equal Opportunity Employers.